Customer Service & Support From Chickasaw Telecom

Superior Customer Support

One of the most important considerations in the procuring of telecommunications equipment is customer service. We believe without superior customer service, you will not be completely satisfied with your purchase. Chickasaw prides itself on a commitment to quality customer service and support.

Our customers have access to technical support and assistance 24 hours a day, 7 days a week. We have technical personnel on call to help you with any difficulty you may experience no matter what time of the day or night.

The company’s help desk is available from 8:00 am to 5:00 pm, Monday through Friday, to answer questions you may have regarding programming, usage or management of your telecommunication system. The help desk will also help you with on line diagnostics and coordination of facility requests.

You can reach our help desk at 1-800-358-6480. Trained customer service representatives are available to come to your location for on-site training. This is a service provided with each new system and to any customer with a maintenance agreement or warranty coverage.

Online Service Request Form

Please do not use the online service request form for emergency after hours support calls. Call the 1-800-358-6480 number and the on call support technical personnel will be notified.

Name of Person Placing Request*
First Last
Company Name*
Call Back Phone Number*
Your Email Address*
Company Address*
Street Address Address Line 2 City State ZIP Code
P.O. Number (If Required)
Description of the work to be performed, or the problem you are experiencing:
Please select the priority level of your online service request from the options below.*
- Level 1 - Existing network or system is down or there is a critical impact to the end user’s business or organization’s operation.
- Level 2 - Operation of an existing network or system is severely degraded, or significant aspects of the end user’s business or organization’s operation are being negatively impacted by unacceptable network or system performance.
- Level 3 - Operational performance of the network or system is impaired while most business operations remain functional.
- Level 4 - Information or assistance is required on network or system product capabilities, installation or configuration. There is clearly little or no impact to the end user’s business or organization’s operation.
- Level 5 - Scheduled future due date at the end users request. This level is only used for scheduled work or pre-arranged software downloads or routine maintenance.
Name
This field is for validation purposes and should be left unchanged.

Manuals & User’s Guides

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Customer Service & Support From Chickasaw Telecom

Superior Customer Support

Online Service Request Form

Manuals & User’s Guides

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NEC ELECTRA ELITE IPK II

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CISCO IP TELEPHONY

ZULTYS IP TELEPHONY

SERVING OKLAHOMANS SINCE 1909

OKLAHOMA CITY

TULSA

Customer Support